Client Service Manager

metronome® is looking for a client service manager.

Do you have a passion for digital marketing, technology and collaborating closely with clients to deliver successful projects and build meaningful partnerships? Great – our Client Service Manager role will give you the opportunity to grow into a true client leadership role. It’s the perfect pathway to grow from account management or coordination, be mentored by management and focus on the best role outcomes to benefit you and the team.

Role Purpose

The role is ideally suited to an account manager or project manager looking to collaborate closely with our clients to manage the delivery of website development projects, digital & performance marketing campaigns and ongoing managed services across our Performance and Technology Partnerships.

Working with the GM/Head of Client Services, the role will manage delivery and coordination of projects and services on a day to day basis. This will include scoping, estimating and managing projects, and collaborating with clients to maintain, seek out and recommend new project and optimisation opportunities. You will work closely with team members and partners, provide support and help scale existing client relationships.

This role will also provide training and development in a range of technology and marketing platforms to support our hands-on and collaborative culture. The role is ideally suited to someone wanting to scale their experience in strategy, user-experience, technology and digital marketing.

Metronome work structure

We have a great flexible work structure with our team working together in the office on Tuesdays and Thursdays, from home the rest of the week. Cut down on the commute and enjoy the perfect work-life balance. This role is a permanent full-time role with flexible working arrangements.

We believe our business means nothing without its people. Teamwork is in our DNA – metronome’s values are collaboration, mutual accountability, respect and balance. We believe in true collaboration and that working with colleagues, clients and partners inspires thinking and expands our potential. We believe in mutual accountability and trust each other, and our process. We respect, support and encourage our staff through mentoring and training.

We are an equal opportunity employer and truly value diversity in our people.

Role Responsibilities:

● Day to day management of client projects and relationships

● Ensure all projects are defined in line with metronome process

● Strategic input into overall process

● Ensure client expectations are met as defined in budget and scope

● Prepare client and internal briefs, WIPs and scopes as required

● Accurate and up-to-date project maintenance at all times, including brief updates

● Prepare estimates and manage additional project costs and change requests as they arise

● Assist Practice Manager in scheduling work as far in advance as possible

● Ensure all expenses are factored into the final job cost to assist with EOM invoicing

The kind of person we’re looking for

● A minimum of 2 years previous experience working in a digital marketing or creative practice is required

● Metronome specialises in the property marketing and technology space so previous experience within this

category will be an advantage

● Focused, energised and able to hit the ground running and learn quickly

● Able to work seamlessly with our Marketing and Technology teams.

The must-haves

● Proven Account Management and Project Coordination

● Ability to Drive Projects through Dedicated Process

● Ability to Collaborate with Clients and Partners

● Briefing and Documentation

● Driving and Trafficking Project Tasks

● Coordination and Delegation of Resources

● Estimating and Budgeting

● Reporting and Invoicing

Platform experience essentials

● Studio Management / Project Management Software

● Google Drive – Sheets and Documents

● Excel, PPT or Keynote

What you’ll get out of it

● Collaborative team environment and culture

● Flexible working arrangements

● Training opportunities

● Regular team events

● Whether you’re emerging or proven, remuneration will reflect the right person who fits the culture with the right level of experience to deliver, share and learn

● We have a policy of rewarding the highs and learning from the lows

The position is based in our office in South Melbourne, Victoria, Australia. Only applicants with the right to work in Australia need apply.

Interested in joining our team? Email an introduction and your resume to [email protected]

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