Privacy Policy

By visiting our website, you consent to the practices we describe in the following Privacy Policy. If you do not agree with our Privacy Policy, we recommend you leave the website.

We typically collect;
your name and email address from our contact form,
cookie information about your sessions (website visits) so we can retarget you through programmatic marketing;
and tag our website with software that will allow us to assess how you use it to help educate us on user behaviour and improve our website’s user experience.

The website (site) is operated by Metronome Agency Pty Ltd (ACN 007 340 945) (we, us or our). We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act) and the General Data Protection Regulation (EU 2016/679) (GDPR), which applies across the European Union (collectively, Privacy Laws). Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, processed, stored, altered, used, shared or destroyed.

By using, browsing or accessing the site or by signing up online to our database, you indicate that you have read, understood and accept this Privacy Policy and you agree to abide by it. Access to our services or site is conditional on your approval of this Privacy Policy and you agree that your use of our services or site implies your consent to the terms of this Privacy Policy.

We do not wish to collect information about visitors which is sensitive information as defined under the relevant Privacy Laws. We are committed to the protection, privacy, and security of your personal information and we have developed this Privacy Policy in line with the relevant Privacy Laws. If you have accidentally sent us sensitive information, please contact us using the details below.

This Privacy Policy applies in general terms to the collection, processing, storage, use and disclosure by us of your personal information, how you may access personal information that we keep or complain about a suspected privacy breach.

What personal information do we collect?

We collect and use personal information from users or visitors of our site, including information or opinions which are capable of identifying visitors (Personal Information). The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes:

full name;
contact details, such as address, mobile and telephone number and email address;
information from enquiries you have made with us;
the content of any communications between us;
information or data which we automatically collect from you through the use of cookies or similar technologies, such as location data and online identifiers;
any other Personal Information provided by you to us when making an enquiry or subscribing to our services and/or site.

Collecting your personal information

We will collect Personal Information about you in a variety of ways, including:

when you visit and use our site or submit information through our site, contact us with a query or request information about products and services, complete any forms or agreements for our products or services, participate in surveys;

from third parties (including our related bodies corporate, business partners and service providers); and from publicly available sources of information, such as if you use our social media sites or applications, pages or plugins.

We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you. The Personal Information collected by us will track your use, or enhance your use, of the foregoing and assist us in providing a better service.

Information about someone else

If you provide to us Personal Information about someone else (as their authorised representative), we rely on you to inform them that you are providing their Personal Information to us and to advise them that we can be contacted for further information.

You must take reasonable steps to ensure the individual concerned is aware of and consents to the various matters detailed in this Privacy Policy, including the fact that their Personal Information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual’s right to obtain access to that information, our identity, and how to contact us. Where requested to do so by us, you must also assist us with any requests by the individual to access or update the Personal Information you have collected from them and provided to us.

Legal basis for processing personal information (EU Only)

We rely on several legal bases under the GDPR to collect, process, store, use and disclose the Personal Information of individuals residing in the European Union (EU), including:

where you have freely and expressly consented to the collection, use, processing and disclosure of your Personal Information for a specific purpose. The provision of Personal Information to us is voluntary. However, if you do not provide your Personal Information to us, we may not be able to provide you with access to, and use of, our products, services or site. You may withdraw your consent at any time by contacting us using the details below;

where the collection, use, processing and disclosure of your Personal Information is necessary for the performance of a contract to which you are a party. For example, when collection and use is necessary to fulfil our obligations to provide you with access to, and use of, our products, services or site;

for our legitimate business interests, including, but not limited to:
providing, operating and improving our products, services or site;

marketing new promotions, deals, offers, competitions, products, services provided by us or our Authorised Affiliates that we consider may interest or benefit you;

managing, analysing, understanding and developing our relationship with you; and

responding to your queries or complaints; and

where there is a legal obligation to collect, use, process or disclose your Personal Information. For example, we may be obliged to disclose your Personal Information by reason of any law, regulation or court order and/or to protect our interests and legal rights.

Use of your personal information

We use, process and disclose your Personal Information for the purposes for which the information is collected.

We may also use your Personal Information to:

provide or deliver our products, services and site to you;

administer, improve, develop and manage our products, services and site (including maintaining, testing and upgrading our site and systems);

inform you about our site, products, services, offers, competitions, promotions, questionnaires or surveys or other matters which we believe are of interest to you;

charge and bill you for the use of our products and services;

customise the advertising and content on our site and to contact you about specials deals;

provide offers that are of interest or benefit to you; and

perform research and analysis.

Use by third parties

Disclosure to Third Parties

With your consent, we may disclose your Personal Information to the following recipients:

our employees, related entities, business partners, third-party contractors, suppliers, and agents (Authorised Affiliates) from time to time for the purpose of delivering, providing and administering our products, services or site;

third-party service providers who process or use your Personal Information or the purpose of performing functions on our behalf, but may not process or use such information for any other purpose. Examples of these third-party service providers include, but are not limited to, marketing and analysis organisations, financial and credit card institutions in order to process any payments, hosting companies, web developers, internet service providers, telecommunication providers, customer service providers, customer support specialists, fulfilment companies, external business advisors (such as auditors and lawyers), research and data analysis firms, debt collectors and insurers (Third Party Data Processors); and

third-party advertising and commercial partners specified in section 9 below (Partners) for direct marketing purposes (see section 10 below), (collectively, Third Parties).

Third Party disclosure to us

Third Parties may provide us with Personal Information collected from you. If you disclose Personal Information to a Third Party, we rely on you to provide the Third Party with consent for us to collect, store, use, process or disclose your Personal Information.

Overseas Disclosure

Our Third Parties may be located both in and outside Australia and the EU. In particular, as at the date this Privacy Policy was most recently updated, your Personal Information may be disclosed to recipients in the United States, Australia, Singapore, China, Hong Kong and Malaysia and other countries from time to time (Overseas Recipient), whose laws are not recognised by the European Commission as providing an adequate level of protection to Personal Information.

Where we do transfer your Personal Information to Overseas Recipients, we take steps reasonably necessary to ensure that:

there is a legal basis for the transfer of your Personal Information; and

your Personal Information is treated securely (including, using reasonable endeavours to ensure that each Overseas Recipient receiving your Personal Information are bound by Standard Contractual Clauses approved by the European Commission, which can be found at ).

By accessing or using our products, services or Site, or providing your Personal Information to us, you explicitly and freely consent to the transfer of your Personal Information to Overseas Recipients. If you subsequently decide that you do not wish to receive information from Overseas Recipients you may let us know by contact us using the details below.

Protecting your personal information

Your Personal Information may be stored in storage facilities (owned and operated either by ourselves or our service providers) in hard copy or electronic format. We will use our reasonable endeavours to store your Personal Information securely and to make our sites and storage facilities as secure as possible against unauthorised access. We will use our reasonable endeavours to protect and maintain the security of your Personal Information. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.

No guarantee

Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us via the internet. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to and disclosures of the Personal Information.

Destruction of personal information

We will take reasonable steps to destroy or de-identify Personal Information where it is no longer required for any purpose, unless we are required or authorised by a relevant Privacy Law or a court or tribunal to retain the information.

Suspected data security breach

We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable supervisory authority of a suspected data security breach where we are legally required to do so.

Disclosure of personal information

We may also disclosure your Personal Information to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by relevant Privacy Laws.

Merger and acquisition

In the event of a merger, acquisition or sale of the whole or part of our business or assets, we reserve the right to transfer your Personal Information as part of any such transaction. However, your Personal Information would remain subject to this Privacy Policy.

Direct marketing consent

At the time of accessing, or using, our products, services, site or otherwise from time to time, we may seek your express consent for us to send you marketing or promotional materials and other information.

Where we have obtained your prior consent or are otherwise permitted under the GDPR, we may, from time to time:

use your Personal Information to send you information about products or services we offer, and any other information that we consider may be relevant or interest you.

Communication channels

We may send this information to you via the communication channels specified at the time you provide your consent.

These communication channels may include mail, email, SMS telephone, social media or by customising online content and displaying advertising on our site.


You can unsubscribe or opt-out from receiving marketing or promotional materials at any time by:

emailing us at; or

using the unsubscribe facility included in our commercial electronic messages (ie email or SMS).

You may re-subscribe at any time by re-registering.

Links to other sites from our site

Although our site may contain hyperlinks, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties.

We are in no way responsible for the privacy practices of these third parties.

This Privacy Policy only addresses the use and disclosure of information we collect from you via our site, via our account establishment process or as otherwise permitted in this Privacy Policy. The use of your Personal Information by the aforementioned third parties is governed by the privacy policies of such parties and is not subject to our control.

Cookies and IP addresses

A cookie is a piece of data that enables us to track and target your preferences. We may use cookies to:

enable us to identify you as a return user; and

personalise and enhance your experience and your use of our site. Most browsers are initially set up to accept cookies.

You can reset your browser to refuse all cookies or to warn you before accepting cookies. If you have set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. If you reject our cookies, you may still use our site, but you may be limited in the use of some of the features and this may affect the functionality of our site.

We use cookies to help us improve our service to you when you access our site and to ensure that our site remains easy to use and navigate. We may also use IP addresses to analyse trends, administer our sites, track traffic patterns, and gather demographic information for aggregated use.

Privacy rights (EU only)

Under the GDPR, you have a number of important rights. Subject to certain exceptions, you have the right to:

fair and transparent processing of your Personal Information and processing in accordance with the GDPR;

require us to rectify or correct any Personal Information we hold about you that is inaccurate or incomplete;

require us to erase your Personal Information in certain situations;

obtain a copy of your Personal Information in a commonly used electronic format so that you can manage and move it, or request we send it to a third party;

object or withdraw your consent at any time to the collection, use, processing or disclosure of your Personal Information (including for direct marketing purposes), but this does not:

apply where we have other legal justifications to continue to collect, use, process or disclosure your Personal Information; or

affect the lawfulness of any collection, use, processing or disclosure that occurred before you withdraw your consent;

object to decisions being made by automated means which produce legal effects concerning you or significantly affecting you; or

otherwise restrict our collection, use, processing or disclosure of your Personal Information in certain circumstances.

You can exercise any of these rights by contacting us using the details below.

Access rights

We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.

Subject to some exceptions provided by law, you have the right to access your Personal Information. If you wish to access or change Personal Information which we have collected about you, we require you to put your request in writing to us. Proof of identity may be required before such information will be provided.

If we do not allow you access to any part of the Personal Information we hold about you, we will tell you why.

We will not charge you for lodging a request to access your Personal Information, but we may charge you for our reasonable costs in supplying you with access to this information.

Children’s policy

We do not knowingly seek or collect Personal Information from or about persons under the age of 16 years of age (Children) without the consent of a parent or guardian.

If we become aware that any Personal Information relating to a Child has been provided without the consent of a parent or guardian, we will use reasonable endeavours to:

delete the Personal Information from all relevant files as soon as possible; or

ensure, where deletion is not possible, the Information Personal Information is not used further for any purpose or disclosed further to any Third Parties.

Any parent or guardian with queries regarding our collection, use, processing or disclosure of Personal Information relating to their Child should contact us using the details below.


You acknowledge and agree that we, our Third Parties and each of their officers, employees, agents and contractors are permitted to collect, store, use and disclose your Personal Information in the manner set out in this Privacy Policy and in accordance with the Privacy Act.

Changes to the privacy policy

We may amend this Privacy Policy from time to time. The current version of our Privacy Policy will be posted on our site and a copy may be obtained from our Privacy Officer.

Your continued use of our products, services or site following any such amendment will be confirmation of your acceptance of the amendments. We reserve the right to modify this Privacy Policy at any time, so please review it frequently.

How to contact us

If you would like further information about the Personal Information we hold about you, or to opt-out of receiving any promotional communications from us or our Partners, please contact us at or 03 9669 5555.

Contacting us and resolving your privacy issues

If you have any issues or complaint you wish to raise with us regarding the way we have handled your Personal Information, or would like to discuss any issues about our Privacy Policy, please contact our Privacy Officer directly in writing to the email:

When making a privacy complaint please provide our Privacy Officer with full details of your complaint and any supporting documentation.

Our Privacy Officer will endeavour to:

provide an initial response to your query or complaint within 15 business days, and

investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

If you are dissatisfied with the outcome of your complaint, you may refer the complaint to:

the Australian Information Commissioner who may be contacted at; or

the supervisory authority in the relevant EU member state.

Image Use

Selected images are courtesy of Shubham Dhage on Unsplash. Other assets and images used for case studies on this site remain the property of our partners.

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